Faq

Where is your office?
Our office is located at:

1801 W. Koenig LaneAustin, TX 78756

Do you have evening appointments?
Yes. Contact us about availability.
How long are your sessions?
Sessions are usually 50-55 minutes.
What are your fees?
A 50-minute session with Dr. Neisha Hootman is $175.
A 50-minute session with Stephanie Dahl is $125.
A 50-minute session with Kenedi Kruger is $110.

Dr. Hootman is in network for BCBS PPO and out of network for all other insurance plans. Other therapists are out of network for all plans. We can provide a superbill so you can file for out-of-network benefits.

Use these links for information about your rights regarding surprise billing and receiving a good faith estimate.
https://sproutingbranch.com/no-surprises-act/
https://sproutingbranch.com/good-faith-estimates/

How do I set up an initial appointment?
You can call us or email us. We offer a free 20-minute consultation by phone or in person.
What is your cancellation policy?
We ask that you cancel 24 hours in advance.

Cancellations made within 24 hours of the appointment are charged the full fee since this time has been reserved for you.

What ages do you see?
We enjoy working with preschoolers through adults.
Do parents and kids argue in your office?
Sometimes.

It’s not unusual for family members to show up tense with each other. That just gives us more to work on.

If we all pretend everything is fine, it usually doesn’t get any better.

What if my child or teen is nervous about coming to see you?
Reassure them that we will work to help them become comfortable here.

We have fidget toys, games, art supplies, and activities to make a calm and peaceful environment.

How long will therapy take?
The number of sessions depends on lots of things like what a family/child has been through, how long the problem has gone on, and how long it takes for someone to get comfortable here.

We tend to think about blocks of therapy in which we increase skills and process hard stuff. Then a break makes sense to let that settle and see how things go.

Are we going to have to talk about our feelings?
Probably, though there are other options.

Sometimes other ways of expressing what is going on inside of us are better. And change can happen without every inner detail being spelled out in bold print.

Things don’t seem that bad. Does my kid really need therapy?
Only you and the other people in your child’s life can speak to this question.

But there is a reason you got this far reading on our website. You are really concerned.

During the free 20-minute consultation we offer, we can talk about the risks and benefits of seeking therapy now or waiting.

Does my child’s need for therapy mean that I’m a bad parent?
Sometimes parenting seems full of opportunities for guilt.

We so want to do this important job well, and when a child is struggling, we are tempted to blame ourselves. But behavior is more complicated than that.

Whatever biology, experiences, and dynamics contributed to the problem, you are in a unique position to help your child with it. And seeking help for your child is surely a mark of a loving parent.

Are you going to turn my kid against me?
firmly believe that parents are almost always the best helper for a child.

Our goal is to empower parents to provide what their children need and to make children more able to receive the good input parents offer.

We seek to turn parents and children toward each other, not against each other.

Are the kids and families described on your website clients of yours?
No. All the information a family gives us is confidential. We do not share it without clear written permission for the purpose of helping that family. These are composite scenarios to give you a sense of how we help kids and families.
Cats or Dogs?
Both!